In accordance with articles 64 et seq. of Legislative order n.206/05, the Customer can exercise the Right of withdrawal of a product bought through the e-commerce platform (it means the online bookshop) without penalty and without specifying the reason. For this purpose, the Customer must send communication to the Seller, by registered letter and with acknowledgement of receipt, within 10 working days after receiving the product.
The notice may be sent, under the same terms, by email or online form, with acknowledgment of receipt. The acknowledgment of receipt will be an automatic or manual e-mail sent by our Customer Service informing the Customer the receipt of its request. If this e-mail is not received, the Customer must contact again the Seller by email or online form.
Returns of products in withdrawal are at the expense of the consumer, by courier of his/her choice. Upon verification of the returned item’s integrity, the Seller will refund the Consumer the entire amount paid, excluding shipping charges. The refund will be made in the same manner in which the order was placed, within 30 calendar days of its receipt at the Seller headquarters.
The right of withdrawal will be revoked if the product is: not returned intact, missing the original packaging, in the absence of integral product elements, or damaged for reasons other than shipping and transportation.
The right of withdrawal does not include the online purchase of tickets ("Exception for leisure activities" on art. 59 of the Italian Consumer Code, Right of Withdrawal - Frequently Asked Questions (FAQ) (mise.gov.it)).