Merchandise
- I’m looking for an article I’ve seen in the physical bookshop, but I cannot find it online. How can I buy it?
- How can i reset my account password?
- Where can i find my account summary?
- My online order is confirmed. When will the products be shipped to me?
- I received an incompelte order. How can I receive the missing items?
- I received the wrong item. How can I return it?
Ticketing
- I cannot print the 'Print@Home' tickets. Can I still use them?
- May I ask for a refund for my booking?
- Where can I find a summary of tickets purchased?
- When I try to book the tickets online two different time slots appear. Which is the correct one?
- Which categories of visitors have the right to a reduced/free fare ticket?
- Outside of the regular ones are there any special openings of the attractions of the Polo museale fiorentino?